Our Policies

Last updated: July 14, 2025

These Terms and Conditions ("Terms") govern your use of our website located at Totalfootballtactics.me (the "Site"), which is operated by Total Football Tactics ("we", "us", or "our"). By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use our website.

1. Who We Are

Total Football Tactics provides football training and development programs for children. Our aim is to create a safe, fun, and inclusive environment where kids can learn, grow, and enjoy the game of football.

2. Use of the Website

• You agree to use our Site only for lawful purposes.
  
  

• You must not use the Site in a way that could harm, disable, or impair it, or interfere with anyone else's use.
  
  

• You may not copy, reproduce, or reuse any content from our Site without our permission.
  
  

3. Registration and Payments

• If you register your child for our programs through the Site, you must provide accurate and complete information.
  
  

• Payment terms, program details, and cancellation policies are outlined at the time of booking.
  
  

• We reserve the right to refuse or cancel any registration if we believe the information provided is false or misleading.
  
  

4. Safety and Supervision

• All of our coaches have current Blue Cards and relevant coaching qualifications.
  
  

• We are committed to providing a safe and supportive environment for all participants.
  
  

• Parents or guardians are responsible for ensuring their child is dropped off and picked up safely before and after sessions.
  
  

5. Intellectual Property

All content on this Site, including text, images, logos, and videos, is the property of Total Football Tactics or its licensors and is protected by copyright and other laws. You may not use our content without our prior written consent.

6. Limitation of Liability

While we strive to provide accurate and up-to-date information, we make no guarantees that the Site or its content is error-free. We are not liable for any direct or indirect damages arising from your use of the Site.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or practices of these sites.

8. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site after changes have been made indicates your acceptance of the new Terms.

9. Contact Us

If you have any questions about these Terms, please contact us at:
📧 tim@totalfootballtactics.me
📞 0403 897 753
🏢 Brisbane, Coorparoo, QLD, 4151, Australia

Last Updated: June 13, 2025

Total Football Tactics (referred to as "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, programs, events, and any other interactions you may have with us.

By engaging with Total Football Tactics, you consent to the practices described in this Privacy Policy. When interacting with our services, we also adhere to the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

1. Information We Collect We may collect the following types of personal information:

• Contact Information: This includes your name, email address, phone number, and postal address.

• Child's Information: For program participants, we may collect your child's name, date of birth, gender, and any relevant health or medical information you provide, such as allergies, medical conditions, and emergency contact details, to ensure their safety and well-being.

• Parent/Guardian Information: If your child participates in our programs, we collect your information as the parent or guardian, including your relationship to the child.

• Payment Information: When you register for our programs or purchase merchandise, we may collect payment information such as credit card details or other payment method information. Please note that payment processing is handled by secure third-party providers (e.g., Stripe, PayPal), and we do not directly store your full credit card details on our servers.

• Media (Photos and Videos): With your explicit consent, we may collect photos and videos of participants during our sessions and events for promotional and internal purposes. If you wish to change your media consent, a written email must be sent to us at [Your Total Football Tactics Email Address].

• Website Usage Data: When you visit our website, we may automatically collect certain information, such as your IP address, browser type, operating system, referring website, pages visited, and the dates and times of your visits. This information is typically collected through cookies and similar tracking technologies to enhance your Browse experience, analyze site traffic, and for marketing purposes.

• Communication Data: We may keep records of our communications with you, including emails and other correspondence.

• Marketing Preferences: Information about your preferences for receiving marketing communications from us.

2. How We Collect Your Information We collect your personal information in various ways, including:

• Directly from you: When you register for our programs, subscribe to our newsletter, contact us via email or phone, complete forms on our website, or provide information during events.

• Through your child's participation: Information may be collected about your child during their involvement in our programs.

• Automatically through our website: As described in the "Website Usage Data" section above.

• From third parties: In some cases, we may receive information from third parties, such as childcare centres or schools where we conduct our programs, with your consent or as permitted by law.

3. How We Use Your Information We may use your personal information for the following purposes:

• To provide our services: To manage program registrations, schedule sessions, communicate program details, and deliver our football programs effectively.

• To communicate with you: To respond to your inquiries, provide updates about our programs, and send important notices.

• To process payments: To facilitate payments for program fees and merchandise.

• For marketing purposes: With your consent, we may send you promotional materials and information about our programs, events, and offers. You can opt-out of receiving marketing communications at any time.

• To improve our services: To analyze website usage, understand customer needs, and enhance our programs and offerings.

• For safety and security: To ensure the safety and well-being of participants and staff during our sessions.

• For legal and compliance purposes: To comply with applicable laws, regulations, and legal processes.

• For media and promotion: With your explicit consent, to use photos and videos for promotional materials, as outlined in our Media Consent Request.

4. Disclosure of Your Information We may disclose your personal information to the following categories of recipients:

• Our staff and instructors: To facilitate the delivery of our programs and services.

• Service providers: Third-party service providers who assist us with website hosting, payment processing, email marketing, data analysis, and other services. These providers are contractually obligated to protect your information in accordance with applicable privacy laws and our instructions.

• Childcare centres and schools: When delivering programs at external venues, we may share necessary information with the relevant staff to ensure the smooth operation and safety of the program.

• Legal authorities: If required by law or legal process, we may disclose your information to law enforcement agencies, government bodies, or other legal authorities.

• With your consent: We may share your information with other third parties if you have given us your explicit consent to do so (e.g., for media purposes).

• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy.

5. Security of Your Information We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Implementing physical, electronic, and procedural safeguards.

• Using secure servers and encryption technologies for online transactions.

• Limiting access to personal information to authorized personnel who need to know the information to perform their duties.

• Regularly reviewing and updating our security practices.

However, please remember that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

• Erasure: In certain circumstances, you have the right to request that we delete your personal information.

• Objection to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

• Withdrawal of Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time.

• Data Portability: In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

7. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations (e.g., financial records as required by tax law), resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific purposes.

8. Children's Privacy Our services are directed towards children participating in football programs. We collect personal information about children primarily from their parents or guardians for the purpose of program enrollment and participation. We are committed to protecting the privacy of children and encourage parents and guardians to be involved in their children's online activities. If you believe that we have collected personal information from a child without parental consent, please contact us immediately, and we will take steps to remove the information.

9. Links to Other Websites Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

10. Updates to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.

11. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: Total Football Tactics [Your Total Football Tactics Email Address][Your Total Football Tactics Phone Number - Optional][Your Total Football Tactics Postal Address - Optional]

Last Updated: June 13, 2025

We appreciate your understanding of our refund and cancellation policy. This policy outlines the terms and conditions for refunds, cancellations, and make-up sessions for Total Football Tactics programs. As we do our best to ensure costs are kept as low as possible, prices are subject to change. Any price changes will be communicated and enacted before any program registrations commence. If you have any questions, please don't hesitate to contact us. This policy is available on our website at [Link to policy page on your website].

1. Sessions Missed Due to Weather: If a session is missed due to adverse weather conditions (e.g., heavy rain, thunderstorms, extreme heat advisories, or unsafe ground conditions), we will organize a catch-up session. Participants will be notified of the cancellation and the scheduled make-up session via email and/or SMS at least 2 hours prior to the session start time. Make-up sessions will typically be scheduled on the next best possible day and time, which may include weekends or alternative weeknights, or an alternative agreed upon by the majority of affected participants.

2. Session Cancellation Due to Coach Illness: If a session is cancelled due to coach illness, we will schedule a make-up session. Participants will be notified of the cancellation and the scheduled make-up session via email and/or SMS as soon as reasonably possible. Make-up sessions will be arranged for the next best possible day and time.

3. Sessions Unable to be Made Up by Total Football Tactics: In the event that Total Football Tactics is unable to provide a make-up session for reasons other than weather or coach illness, participants will be offered the following options:

• A full refund for the value of the missed session, minus any non-refundable venue hire agreement fees incurred for that specific session (these are typically small administrative charges related to the booking).

• A discount of equivalent value towards another Total Football Tactics program.

• Merchandise of equivalent value.

4. Participant Absence During Program: If a participant misses a session during the program for any reason (e.g., personal appointments, minor illness not causing program cancellation), no refund will be available for the missed session. However, participants may be able to attend another session of the same value within a 4-week period from the missed session, subject to availability. Participants wishing to attend an alternative session should contact [your email address or phone number for inquiries] to inquire about availability.

5. Cancellation Before Program Commencement: If a participant cancels their enrolment before the program has started, a refund will be provided, minus a 20% administrative fee to cover processing and other associated costs.

6. Cancellation by Childcare Centre A Childcare Centre may cancel a program at any time; however, a minimum of four (4) weeks' written notice is required. During this four-week notice period, Total Football Tactics will continue to deliver the program as scheduled, and four (4) weeks' worth of payment will be required.

Cancellation by Total Football Tactics Total Football Tactics reserves the right to cancel a program. In such an event, we commit to providing the Childcare Centre with a minimum of four (4) weeks' written notice.